Service Delivery Engineer

Your responsibilities

As an IT Service Delivery Engineer , your responsibilities will include:

• Handle 1st level incidents within established operating procedures: in collaboration with business users, perform diagnosis, analyze root cause relative to ICT infrastructure, systems, products, tools and services and find resolution in order to ensure continuity of service.
• When needed and when authorized, implement workarounds or fixes according to agreed procedures (ISO) in order to solve the incident.
• Document interventions and solutions provided as well as provide clear and concise information on changes, known errors, availability, new Facilities in order to continuously improve the quality of solutions.
• Assist users making more effective use of the ICT solutions, services, tools and infrastructure in order to contribute to the reduction of incidents.
• In collaboration with the Service Delivery Agent, contribute to defining the appropriate level of criticality of incidents in order to allow for a proper prioritization and ensure an efficient incident management.
• Escalate issues to Level 2 or Level 3 support if they go beyond Level 1 scope in order to ensure a resolution is found in due time.
• Perform minimum 1 week of level 1 “on duty call” service per month in order to ensure continuity of service.

When applicable, ensure backup of the Service Delivery Agent in order to ensure continuity of service.

Your profile

As an IT Service Delivery Engineer , you have:

• Degree in relevant field (e.g., Computer Science, Engineering,…) or equivalent by experience.
• Experience in programing , debugging  diagnostics , root cause analysis
• Experience in  level 1 support is a Must
• Excellent knowledge of operating systems (Windows 10/11,  ), Microsoft 365 suite (Outlook, Teams, OneDrive, etc.), hardware, networking (IP, Wi-Fi, VPN) is a strong asset.
• Experience with ticketing systems & knowledge bases
• Knowledge of/or experience in ITIL methodology.
• Urgency & Customer service orientation and patience.
• Team spirit and attention to detail when following procedures.
• Fluent : French / English  ( understanding of Dutch)

We offer

• A competitive salary package – Your salary comes with extra-legal benefits such as a company car, profit sharing, group and hospital insurance, and meal vouchers.
  • A lot of autonomy and flexibility to have a direct impact on speos’ growth.
  • A stimulating, evolving role with many challenges, opportunities, and innovative projects.
  • A dynamic team within a family-like company culture.
  • A unique atmosphere of collegiality and friendliness.

You will join a diverse team of highly talented colleagues, where there is space for ideas, initiative, and professional development.

Why speos?
speos is a leading and innovative Belgian company that develops solutions designed to provide businesses with optimized and secure administrative and financial processes. speos manages all aspects of outbound document flows, from document generation to distribution across print and digital channels.
The ultimate goal of speos is to ensure the success of its clients’ administrative and financial processes, allowing them to focus entirely on their core business.
speos’ strategy and its position as a subsidiary of the bpost group since 2001 make us the number one reference in our field of expertise in Belgium. This recognition is thanks to our ambitious management, cutting-edge technological know-how, and proven customer service.