Customer Service Account Manager (B2B; EDI; XML; FR/NL/EN)

Mission

Act as the single point of contact for a group of customers within this department and being responsible for monitoring contractual aspects at operational and commercial level within the company.

 

Responsibilities

As Customer Service Specialist, your role will be to:

• Serve as the primary point of contact for clients after the sale and guide them throughout their customer journey.
• Monitor the day-to-day production of the customers in your portfolio and be responsible for all related administrative tasks.
• Address and resolve customer issues in a timely and effective manner, coordinating with internal teams as needed.
• Ensure clients are satisfied with the services provided, handle complaints, and propose solutions to meet their needs.
• Proactively engage with clients to understand their evolving needs and propose value-added solutions or service upgrades.
• Foster long-term relationships with clients to enhance loyalty and maximize the value of each account.
• Ensure the correct application of contracts and monitor budgets in collaboration with the sales team.

 

Profile

As Customer Service Specialist, you have :

• Minimum 3+ years of experience in complex B2B Customer Service environment
• Strong affinity with IT environments (API, XML, data flows, integrations – no coding required but good understanding)
• Good knowledge of EDI (e-invoicing)
• Experience in root cause analysis – managing efficient client communication despite missing information’s
• Excellent prioritization, organization and stress management skills
• Fluent in French & Dutch, professional level of English
• Solution-oriented, action-driven and comfortable handling escalations

 

WE OFFER

• A competitive salary package – including extra-legal benefits such as a company car or mobility budget, collective bonus, group & hospitalisation insurance and meal vouchers.
• Autonomy and flexibility with a direct impact on Speos’ growth.
• A stimulating and evolving role with exciting challenges, opportunities and innovative projects.
• A dynamic team within a family-oriented corporate culture.
• A unique atmosphere fostering collaboration and conviviality.

You will join a diverse team of highly talented colleagues, with room for ideas, initiative and professional development.

Why speos?

speos is an innovative and leading Belgian company that develops solutions designed to equip organisations with optimised and secure administrative and financial processes.
speos manages all aspects of outgoing document flows, from document generation to distribution via printed and digital channels.
Our ultimate goal is to ensure the success of our clients’ administrative and financial processes, allowing them to fully focus on their core business.
speos’ strategy and its position as a subsidiary of the bpost group since 2001 make us the No. 1 reference in our field in Belgium. This recognition comes from our ambitious management, cutting-edge technological expertise and proven customer service.