IT Application Support Engineer

Your mission

In collaboration with the development team and Solution Architect, you play a key role in the success of speos projects!

As an IT Application Support Engineer, you will be responsible for the day-to-day execution of digital operations for our clients.

Responsibilities

As an IT Application Support Engineer, your responsibilities will be to:

• Manage the complete incident lifecycle.
• Monitor the progress of incident resolution in collaboration with the different departments.
• Assess the level of seriousness (urgency and impact) of incidents.
• Perform an initial diagnosis and identify the root cause of the incident:
  • Analysis of input and output data
  • Analysis of available logs
• Propose and execute incident recovery/workaround in collaboration with the different departments, to continue to serve the customer as best as possible.
• Ensure a good level of performance of operational platforms and customer applications.
• Propose improvements in collaboration with the production and development teams to increase operational performance.
• Ensure a relationship of quality and trust with internal customers.
• Develop reporting.

Profile

As an IT Application Support Engineer, you have:

• A bachelor’s or master’s degree in an IT field
• A first experience in an IT production environment.
• Technical expertise in application management or expertise in the field of testing and analysis of test results.
• Knowledge of various file formats and transactional formats and you can extract certain information from these file types for diagnostic purposes.
• Experience with a dashboard tool is an asset.
• Knowledge of ITIL is a plus.
• Excellent knowledge of French and a knowledge of English. Knowledge of Dutch is an asset.

And you are also:

• Customer and solution oriented.
• An excellent problem solver.

Our offer

• A competitive salary package – Your salary comes with extra-legal benefits, such as a company car, profit sharing, group and hospitalization insurance and meal vouchers.
• Lots of autonomy and flexibility for direct impact on the growth of speos.
• A stimulating and evolving role with many challenges, opportunities and innovative projects.
• A dynamic team in a family company culture!
• A unique atmosphere, collegiality, and conviviality.

You will join us in a diverse team of highly talented colleagues, where there is room for ideas, initiative and professional development.

Why speos ?

speos is an innovative, leading Belgian company that develops solutions designed to empower companies with optimized and secure administrative and financial processes. We manage all aspects of your outbound document workflow, from document generation to distribution across print and digital channels.

The ultimate goal of speos is to ensure the success of our customers’ administrative and financial processes. This allows them to concentrate all their efforts on their core business.

speos’ strategy and its position as a subsidiary of the bpost group since 2001 make us the #1 reference in our field of expertise in Belgium. We owe this recognition to our ambitious management, state-of-the-art technological know-how and proven customer service.